What our clients say about us

Review of strategic direction and competencies

"Javelin Group brought clarity to New Look's strategy, considering how we must change and the
capabilities and technologies we require. We are delighted with their work and would certainly
use them again."

Janet Biggs, Group Planning and Development Director, New Look.
Selecting the best technology from a range of ERPs and best-of-breed solutions

"Javelin Group used a very effective process to select the right solutions for us.
We were impressed."

Chris Manson, Managing Director, Sit-Up.
Redesigned store operations in the UK, Spain and France

"Javelin Group's review of our store operations found many millions of pounds of incremental
contribution potential."

Andrew Pinnington, COO, Carphone Warehouse UK.
Analysis of customer behaviour to improve strategic proposition

"We were impressed by Javelin Group's detailed analysis of our customers' shopping patterns,
which revealed many valuable insights."

Phil Clarke, Finance Director, Selfridges.
Proposition development and product strategy

"Javelin Group brought a new insight into how we should position ourselves for our core target
customers and how our range should develop to support that positioning."

Liz McNamara, Head of Direct, Otto UK.
Planning new retail concepts

"Javelin Group made clear, practical recommendations. We have been consistently impressed."

Nick Clements, Head of New Propositions, BT Retail.
Improved sourcing and supply chain strategy for Tesco.com

"We engaged Javelin Group to develop our supply chain strategy, and have been impressed."

Laura Wade-Gery, Chief Executive, Tesco.com.
Radically improved range planning, buying, stock management and replenishment

"Javelin Group addressed our entire process, organisation, and technology with experience
and professionalism."

Robert Adams, Finance Director, Poundland.
Strategy, operations and technology for Mothercare Direct

"Javelin Group's breadth of experience and rapid delivery of actionable recommendations have
made them our first choice consultants for all aspects of multi-channel retail."

Anna James, Strategy Director, Mothercare.
Marketing strategy for one of the UK and Europe's leading catalogue retailers

"Javelin Group developed a new segmentation framework to generate customer insights. We were
extremely impressed by the process, which identified multiple millions of pounds in sales potential."

Ian Bowman, Strategic Marketing Manager, Redcats UK.
Contact centre strategy, including a review of all processes and an evaluation
of multi-site opportunities

"Javelin Group's recommendations were clear, pragmatic, and well-researched. Their work
helped determine the strategy for the contact centre and we enjoyed working with them."

Nick Read, Service Director, Tesco Stores Ltd.
Defining and implementing a new technology strategy

"Javelin Group demonstrated a wealth of experience in the development of our technology strategy,
together with a thorough understanding of retail, its processes, and the technology marketplace."

Robert Adams, Finance Director, Poundland.
Designing and building award winning website and contact centre systems

"With their expertise in customer experience, e-commerce and CRM,
Javelin Group was the ideal partner."

John Allan, Managing Director, Screwfix Direct.
Store roll-out strategy to determine the optimum number and location of stores

"Javelin Group's excellent assessment of our store roll-out potential revealed many
strategic insights."

Keith Pacey, Executive Chairman, Maplin Electronics.
Post acquisition review to determine roll-out potential and prioritise new store venues

"Javelin Group's excellent work helped us understand what drives profit across the chain.
and to prioritise store openings, helping us grow successfully to over 70 stores."

Paul O'Neill, Operations Director, Faith.
Assessment of catchment, penetration and tenant mix to determine trading potential
of Golden Square, Warrington

"Javelin Group's research was a valuable component of our decision-making process."

Tim Hooker, Head of Concept & Strategy, Lend Lease.
Use of SHOPSCORE® to benchmark store performance and help prioritise new locations

"SHOPSCORE® has been an invaluable tool in helping us identify the best locations for new stores."

John Hudson, Strategic Development, Asda.
Electra Partners Europe

"Javelin Group's vendor due diligence reviewed the full range of commercial, operational and
store expansion issues. It was great work."

Damian Lane, Director, Electra Partners Europe.
Advent International

"Javelin Group gave an excellent assessment of the risks associated with our investment as
well as a list of steps to improve the business. They are a pleasure to work with and I am happy
to recommend them."

Steve Tadler, Managing Director, Advent International.
Barclays Capital

"Javelin Group gave an excellent assessment of our acquisition target's market, business strategy,
retail operations, infrastructure and technology. We will certainly use them again."

Anton Wellenreiter, Director, Barclays Private Equity.
Change Capital

"Javelin Group's due diligence gave the perfect balance of strategic breadth and analytical depth."

Steve Petrow, Managing Director, Change Capital.